Terms and conditions of use and sale

This website, accessible through the domain name www.BUKIT SPIRIT.com (the "Web"), has been created by BUKIT SPIRIT, S.L.U. ("BUKIT SPIRIT") in order to facilitate the purchase of products offered on it. BUKIT SPIRIT is a Spanish company, registered in the Trade Register of Barcelona, 494354, provided with Tax Identification Code (CIF) No. B66864299 and its registered office is located in Calle Laforja 77, 08021, Barcelona (Spain). You can contact BUKIT SPIRIT via e-mail contact@bukitandsoul.com.

The use of the Web and the purchase of products offered through the same is fully subject to the general conditions of use and sale, to the Privacy Policy and Cookie Policy (hereinafter, and together, the "Terms and Conditions"). In the event you do not agree with all or part of the contents of the Terms and Conditions, you must refrain from making any use of the Web and/or purchase products offered through it.



The Web offered by BUKIT SPIRIT is aimed at older individuals acting as final consumers.

By accessing the Web and/or purchasing the products offered on it, you declare and guarantee that you are of legal age and acting in the capacity of consumer and user.
The User agrees to use this site in accordance with the law, morals, generally accepted good customs, the existing public order and the provisions of these Terms and Conditions. In particular but without limitation, the User agrees not to use it for illegal purposes, contrary to the provisions of these rules, harm the rights and interests of BUKIT SPIRIT, or third parties and/or in any way damage, disable, overload or impair the website or prevent normal use. In particular, the User can only allocate materials and information that you access by browsing and using the Web for personal use, agreeing not to make any direct or indirect commercial use of materials and information obtained through it.

At any time and without prior notice, BUKIT SPIRIT reserves the right to deny access to Web users who contravene the established in the preceding paragraphs of this clause or, more generally, in these Terms and Conditions.

Users can register as registered Web users. To do this, it will be necessary to choose a username and password and the information they are asked must be provided truthfully to successfully complete the registration process.
In addition to complying with the other obligations set out in these Terms and Conditions, registered users are obliged to:

Do not share their username nor their password with third parties or facilitate the use of their account to third parties. They may not take note of the username and password anywhere, and must choose a password that is not easily guessed; and

Keep the personal information communicated to BUKIT SPIRIT updated and must report any changes occurring in them.

The user will be held liable for damages of any kind that BUKIT SPIRIT may suffer directly or indirectly as a result of a breach by the user of any of its obligations under these Terms and Conditions. Users also hold BUKIT SPIRIT harmless against any penalty, claim or demand that might be brought by a third party, including public bodies, against BUKIT SPIRIT or its employees as a result of the violation of any rights by third parties from the side of the user through the use of the web in a manner contrary to the provisions in these Terms and Conditions.



Through the Web, BUKIT SPIRIT offers the opportunity to acquire the following product categories:

Clothing (such as, for example, shirts, sweaters, trousers, jackets, dresses, skirts, scarves, etc.).
Accessories (handbags, belts, etc.)
Decoration (pillows, mirrors, baskets, etc.)
The user is guided throughout the purchase process. To this end, the user must first select the specific product(s) it desires to purchase from among those products that are listed on the Web,

After carrying out the selection, the user will be taken to a screen where a general overview of the selected product will be shown, this information includes:

- the essential characteristics of the product(s) or service(s);
- the total price of the products (breaking down the fare, taxes and fees that apply, shipping costs – if applicable -and other relevant costs);
- the arrangements for payment, delivery and execution,

After reviewing all the terms and conditions, you need to enter your billing and payment information. Once this information has been completed or ratified, you must confirm the purchase of the product(s) or service(s), which will complete the recruitment process.

Once the purchase process has been successfully completed, BUKIT SPIRIT will send the user an e-mail within 24 hours after the completion of the purchase, proving receipt of their order and stating its price, shipping and other costs associated with the purchase, as well as a copy of these Terms and Conditions.

In any case, payments and refunds will be billed in euros (EUR).

The total price of the products purchased or may be paid with major credit cards and debit cards (Visa, MasterCard and Maestro), by introducing to this purpose the relevant data during the purchase process or log in to the relevant PayPal account. Regardless of the number of products that comprise it, each order must be paid in a single payment and through the use of a single credit card or debit card. The use of such means of payment will not impose any additional charge or fee for the user.

BUKIT SPIRIT has implemented the necessary security measures to ensure that all information related to the payment of the products is sent in encrypted form, in order to prevent loss, destruction or unauthorized access by third parties. Also, when it comes to payment by credit card or debit card, mechanisms have been implemented to verify that the user is the owner of the account or has the authorization to use it.

Normally orders will be shipped and delivered to the carrier within three working days after receipt of payment. However, it is possible that these deadlines may vary depending on the volume of orders BUKIT SPIRIT may have.

If the user has any questions during the purchase process, it must refrain from issuing the order and contact BUKIT SPIRIT through the contact information specified in the header.



To ensure that customers are fully satisfied with their purchase, BUKIT SPIRIT offers the possibility to exchange, at a cost of 7 € in national orders and 20 € in international orders, the products purchased within 14 calendar days from the date on which the product was received or from the date on which the last product within a multiple order has been received.
For the exchange of products purchased through the Web to be valid, the following requirements must be met:

Send an e-mail to contact@bukitandsoil.com and we will arrange the logistics.
Please be aware that changes are not accepted in lingerie products.

Products must be in their original condition, and will need to be exchanged with the packaging or wrapping with which they were delivered by BUKIT SPIRIT and corresponding labels, trademarks, documentation, and/or instructions. Under no circumstances products that have been used, altered or damaged will be accepted.

In the event that the products you want to exchange have been dispatched in the same order, they must be returned for exchange jointly in one delivery.
The product exchange request should be made from a home located in the country where the original order was originally dispatched.

BUKIT SPIRIT, through the designated courier company, will collect at the same delivery address those products whose change has been requested. In the event that the conditions set out above are not fulfilled, BUKIT SPIRIT reserves the right to return the product to the user without any changes thereof, as well as repeat all the costs of contracted courier company.

In the event that it is not possible to make an Exchange due to unavailability of the products requested, the customer will be immediately informed of this situation and the approximate time in which BUKIT SPIRIT expects to have new stock. In any case, provided that BUKIT SPIRIT has not confirmed the dispatch of the replacement product, the customer has the right to cancel the exchange and request a refund of the price paid for the product.



Customers who have purchased a product may, within 14 calendar days of receiving the good or the last of the goods ordered in the same order, cancel the purchase without giving any reason and with a cost of 7 € in Spain and 20 € if the order has been done from any country outside of Spain.

To exercise the right of withdrawal, the user should turn to BUKIT SPIRIT and inform them of the cancellation of the contract setting out the decision to withdraw from the contract (e.g., a letter sent by mail or e-mail).

Once exercised the right:

The customer must return the goods to BUKIT SPIRIT without undue delay and, in no case later than 14 calendar days from the date on which it has exercised the right of withdrawal.

BUKIT SPIRIT will refund the price of the product, without undue delay and in no case later than 14 calendar days from the date on which it has exercised the right of withdrawal. To do this, it will use the same means of payment used by the customer, unless otherwise specified by the latter to exercise the withdrawal.



Although BUKIT SPIRIT agrees to undertake all reasonable efforts to ensure the availability of the Web, it cannot ensure rapid, uninterrupted and error free use of it. In particular but without limitation, BUKIT SPIRIT disclaims all responsibility in the following cases:

Technical malfunctions caused accidentally or otherwise, prevent normal operation of the Web;

Damage from computer viruses or generated as a result of improper use of the Web;

Intrusion of third parties in the service. Considering the advances in technology, it is possible that third parties enter the Web and cause disturbances. Notwithstanding the foregoing, BUKIT SPIRIT makes all technical efforts to reduce such risks through the incorporation of appropriate technological measures. However, the user is informed that these intrusions can happen, and that BUKIT SPIRIT should not be hold liable for any damage they cause.

The links that can be established on the Web related to advertising or other content and whose ownership or liability corresponds to third parties other than BUKIT SPIRIT are not the responsibility of BUKIT SPIRIT, who is in no way obliged to control or approve the services, contents, data, files, products or any kind of material on the applications or web page or pages. Therefore, BUKIT SPIRIT assumes no responsibility under any circumstance for the legality of the contents of this/these page(s), the sole responsible of all matters concerning the content of that link, especially with regards to the law, moral, morality and public order, being third parties. The existence of links does not imply any relationship between BUKIT SPIRIT and the owner of the linked website.



The user acknowledges that all elements of the Web, the information and materials contained therein, trademarks, structure, selection, arrangement and presentation of the content and the software used are protected by copyright and industrial ownership of BUKIT SPIRIT or third parties, and that access to the web does not give them these rights or any other rights other than those specifically granted to them.

Unless otherwise specifically authorized by BUKIT SPIRIT or, where appropriate, by third party owners of the corresponding rights, users may not reproduce, alter, modify, disassemble, reverse engineer, distribute, rent, lend, make available or allow public access through any form of public communication of any of the elements mentioned in the previous paragraph. Users may only allocate materials, elements and information they access through navigation and may only use the Web for their personal use, agreeing not to perform any direct or indirect commercial exploitation of materials, elements and information obtained through the same.



The information contained in this website is current as of the date of the last update. BUKIT SPIRIT reserves the right to improve its service for the benefit of users, update, modify or delete existing information on the Web or in the operational, technical and user environment, users must observe any instruction BUKIT SPIRIT establishes through the web or through authorized personnel. BUKIT SPIRIT will notify users well in advance in the event that significant changes are to be implemented that may alter the performance or operation of the Web.

In the event that these Terms and Conditions are changed, BUKIT SPIRIT will notify users well in advance so that they can learn about these new applicable conditions and accept them or refrain from using the Web.



The processing of personal data you may provide will be subject in its entirety to what is established in the Privacy Policy, which is an integral part of these Terms and Conditions.

Please note that the data you provide to BUKIT SPIRIT will be included in a file owned by BUKIT SPIRIT in order to manage the sustained contractual relationship with you and to send you, including by electronic means, information about our products or services, unless indicated otherwise by checking the box to this purpose.

BUKIT SPIRIT is committed to ensuring the confidentiality of your personal data and to use this data in accordance with the purposes set out above. Also, BUKIT SPIRIT will take all necessary measures to prevent alteration, loss, or unauthorized access, in accordance with the provisions of Royal Decree 1720/2007 of 21 December, approving the Regulations implementing the Organic Law approving 15/1999 of 13 December on the protection of personal data, or regulations that may replace it in the future.

You can exercise your rights of access, rectification, cancellation and opposition by sending an e-mail to contact@bukitandsoul.com or by post to Calle Laforja 77, 08021 Barcelona (Spain).



What is a cookie?

Using the Web involves the use of cookies. Cookies are small pieces of information that are stored on the browser used by each user for the server to remember certain information that will only be read by the server that implemented it. Cookies generally have a limited lifespan.

Which cookies do we use?

BUKIT SPIRIT only uses session cookies, which have the sole purpose of verifying the identity of the Web user who purchases a product.

How do you disable cookies?

You can block or delete cookies through the browser, but if you do you may encounter problems when using or loading the platform.
The Internet browser settings for this purpose depend on the browser you are using. Below we provide links to instructions provided by the major browsers to remove cookies:
1. Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies 2. Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored 3. Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en-GB
More information, send e-mail to contact@bukitandsoul.com



The conflicts that may arise from the application of these norms shall be governed by the laws of Spain